Common Construction Software Complaints That Lead to Change

When construction companies begin to feel like their current construction management system is not keeping up with changing needs, they often start to shop around for something newer, more up to date, more robust, and more user-friendly. Some of the more common complaints construction companies are likely to experience when current systems are showing their inadequacies are:o    Lack of function – This might mean the software never had certain functionality, or it might mean the construction company’s business practices and procedures have changed, but current systems could not be adapted to incorporate and integrate such changes.o    Cost of maintenance – If current systems are becoming clogged with inappropriate or inadequate data, all sorts of negative fallout can be expected, including sketchy reports, unclear statistics, user frustrations, and much more.  As such, system maintenance becomes nearly continuous; creating a need for work-arounds and manual manipulation of faulty data.o    Staff or executive impatience – Sometimes, upper management in a sizeable construction company is so removed from everyday hustle-bustle of the worker-bees who keep the wheels turning (and who are responsible for all the construction management software data input) that they get frustrated when they have to wait for accurate information.  Fortunately, this can work in favor of those in the chain who might be promoting system upgrades.  When upper management learns that such delays and information-accuracy flaws are associated with aging software, they often provide support to move forward with the upgrades. o    Lack of vendor support – Reputable Construction Management System vendors often do their best to provide contracted services and support; although there are always those that miss the mark, and they can sometimes be a part of construction software’s ultimate failure if they become grossly negligent.  Of course, contract deviations and issues would be best handled through legal proceedings, if damages are evident and show clear violation of contract agreements in place.On a slightly different note, there are also times when construction companies might think their current system needs upgrading, when the real issue is more that of  inappropriate use of the current system.  If end-users are not thoroughly trained and continually reminded about the importance of accurate, honest, and true input data, systems can quickly become a confusing mish-mash that provides little value to anyone. If the Accounting Department in a Construction company decides that it wants to restrict access to Project Finances, then the Project Planning Department will be less able to accurately generate important reports, metrics and proposals. If the Human Resources Department fails to input pay changes in Construction Management System functionality, the Project Management Department might work with flawed assumptions re: project actual costs, since the initial data feeds have become flawed.Usually, such dilemmas are noticed fairly early on, so not a lot of damage typically occurs.  However, such dilemmas are often costly, and they are preventable; if only all Construction Management Software end-users were perfect in their information and data input.  Ah, but that will never be; so we must accept the next best thing; that is usually in the form of a new and exciting, fully turbo-charged, all-powerful, all-functional Construction Management Software System!